News / CRM

  • Nimble Offers Tools to Simplify Relationship Management for Office 365 and G-Suite

    Friday, 10 November 2017
    15 clicks

    Nimble CEO Jon Ferrara believes that both Contact Management and CRM are broken. Relationship management is siloed amongst the many business apps that companies use to manage sales, marketing, customer service and accounting. As a solution, Nimble launches Nimble Contact, a contact manager to simplify relationship management for Office 365, G-Suite and another 80+ cloud apps.

  • Infor Recognized as Beautiful Business CRM

    Wednesday, 08 November 2017
    39 clicks

    Infor, a leading provider of beautiful business applications specialized by industry and built for the cloud, has once again been recognized as a Leader in Nucleus Research's latest Customer Relationship Management (CRM) Technology Value Matrix. The CRM Value Matrix for the second half of 2017 reflects the advances vendors have made in those areas with leaders differentiating themselves on mobile, industry accelerators and social selling capabilities.

  • Michelin Transforms Customer Experiences with Salesforce

    Tuesday, 07 November 2017
    13 clicks

    Salesforce, the global leader in CRM, announced that Michelin—one of the largest tire manufacturers in the world—is using Salesforce to reinvent its customer, partner, and employee engagement experiences. Moving forward, artificial intelligence powered by Salesforce Einstein combined with Michelin's connected tires opens up new possibilities, such as automating orders, managing miles travelled for fleet managers and more.

  • Ducati to Showcase Its Vision of 'Connected Motorcycle'

    Thursday, 02 November 2017
    41 clicks

    Ducati, one of the world's leading motorcycle manufacturers, uses Salesforce as its core platform for digital innovation, creating a 360-degree view of every customer and their bike. Information from Ducati's motorcycles—including mileage, maintenance histories and the overall state of each bike—will flow into Salesforce and combine with CRM data, giving Ducati and its dealers a 360-degree view of every customer and their bikes.

  • ProsperWorks CRM Comes to Gmail

    Tuesday, 24 October 2017
    28 clicks

    ProsperWorks, the CRM recommended and used by Google, announced a new time-saving Add-on for Gmail. The Gmail Add-on feature gives users the flexibility to use this functionality on all browsers, not just Chrome, providing unprecedented efficiency.

  • Progressive Profiling: Ask People Directly, Incrementally, Overtime

    Tuesday, 24 October 2017
    17 clicks

    Personalization in marketing need personal profile information. Who provides the personal data? Most company used observed behavior, implicit data, like stats. Why not asking the consumer directly? Pulse Insigth offer the answers. Through its new platform, Progressife Profiling, enterprise marketers can enrich customer profile & preference data programmatically over time, by seamlessly asking people what their preferences are in smaller increments over time in whatever device they are using at that moment.

  • Maximizer CRM 2018 Bring Collective Intelligence to Personalized CRM

    Wednesday, 18 October 2017
    26 clicks

    Maximizer Services, a leader in personalized CRM, announces its launch of Maximizer CRM 2018. The latest release enable businesses to create collective intelligence on customer preferences, history and status, by connecting Maximizer record to another business-critital apps.

  • The Body Shop Transforms Shopping Experience with Axway

    Wednesday, 18 October 2017
    21 clicks

    Leveraging Axway Appcelerator, The Body Shop has been able rethink its customer loyalty program, integrate massive amounts of data, and successfully implement an innovative new mobile application to increase in-store purchases. ''Love Your Body Club'', its new mobile powered by Axway Appcelerator, deliver personalized and contextualized shopping experience to more than 90,000 customers in Switzerland.

  • Salesforce Now Live on AWS Cloud Australia

    Monday, 16 October 2017
    31 clicks

    Salesforce announced that it is now live on Amazon Web Services (AWS) Cloud infrastructure in Australia. As part of its strategic partnership with AWS, customers in Australia can access the Salesforce Customer Success Platform—including Sales Cloud, Service Cloud, Salesforce Platform, Community Cloud, Analytics Cloud, Financial Services Cloud and more—on the AWS Sydney Region.

  • Tinyclues: A Digital Marketing Analytics Vendor To Watch

    Sunday, 08 October 2017
    97 clicks

    Tinyclues has been identified as a Vendor to Watch in Gartner’s 2017 ''Magic Quadrant for Digital Marketing Analytics'' report. Using the Tinyclues Deep AI marketing platform, leading brands like ClubMed, Lacoste, Manor, Thomas Cook, and vente-privé can increase revenue by 49 percent on average by outperforming existing campaigns and by creating new campaigns with high potential.

  • Launches Free AI-Enhanced CRM

    Wednesday, 04 October 2017
    84 clicks, a leading provider of customer support tools, is announcing that its suite of CRM products, called Unlimited, will be made completely free, regardless of the number of agents, tickets, or customer conversations -- no fine print and no hidden fees. The platform leverages deep learning to develop AI solutions and automated chat responses unique to each customer.

  • Cliq, Enterprise Chat App from Zoho

    Tuesday, 26 September 2017
    107 clicks

    Zoho unveiled Cliq, chat software that blends instant messaging with video, audio, and group conferencing to create a unified communications system for organizations of any size. Cliq provides users with real-time messaging between team members and different departments to foster rapid decision making. Files of any format can be shared via the chat window in seconds.

  • Maersk Line Expands Salesforce with Einstein Analytics

    Thursday, 21 September 2017
    28 clicks

    Maersk Line—a worldwide leader in transportation and logistics, with a fleet of more than 600 vessels that move in excess of 12 million shipping containers each year—is expanding its use of Salesforce, adding Salesforce Marketing Cloud, Einstein Analytics and Community Cloud to its current deployment of Sales Cloud and Service Cloud.

  • A Conversation with DigiBOT

    Wednesday, 20 September 2017
    59 clicks

    In today's virtual world, bots are the latest sensation. You may have met your first bot as a customer, as service is on the frontier of the growing superpower of artificial intelligence (AI), enabling better interaction between customers and brands. Since these bots are still a mystery to many, HGS Vice President of Solutions and Capabilities, Mandeep Singh Kwatra, decided to get the story straight from the source: a DigiBOT.

  • Einstein Forecasting: New AI for Salesforce's Sales Cloud Einstein

    Tuesday, 19 September 2017
    26 clicks

    Salesforce announced the next generation of Sales Cloud Einstein, bringing AI to every step of the sales cycle, from building pipeline and closing deals, to growing the business. With the new Einstein Forecasting, sales leaders gain visibility and intelligence to more accurately predict sales revenue at every stage in the sales cycle. Previously, Salesforce Cloud Enstein has offered Einstein Opportuniy Scoring and Einstein Email Insight.

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